News & Resources - Customer Focus
Thermo Pressed Laminates, Inc.
It's a Wrap
If you're looking for high quality laminates, stop here! Thermo Pressed Laminates (TPL) is one of the recognized leaders in the decorative panel industry. "Everything we do is thermo fused or hot pressed, which means all the binders are permanent," said Pat McNeal, president of TPL. "It's what sets us apart from our competitors." Located in Klamath Falls, Oregon, TPL has grown four-fold over the last six years by meeting their customer's demands and inventory needs - on-time, as promised. Their customers are family-owned wholesale distributors and OEM manufacturers. You'll see their products in kitchens and cabinets, organizers and closets, furniture and store fixtures, lockers and exercise equipment, and so much more.
"We are not driven by price but by the quality of our product and the quality of the products we use. That quality SSincludes our employees, too. By paying top wages, providing 100% health benefits, and 401K retirement plans, we get and retain the best of the best." -Pat McNeal (President), TPL
Yes We Can
There's service and then there's, well, there's people who talk about giving service but have a hard time providing it. TPL's motto is "Yes We Can." And it fits them to a "T." As a customer-driven company, every request, every shipment is handled as if it were the only one they had.
Pat McNeal, TPL's president, sums it up best when he says, "We customize our service at every level. In order to save you time and money we can cut your order to size, edge-band, and drill it. By doing this, we can give our customers a wider range of products on each shipment, more time to market and sell their products, and as a result, more profit."
"We're near the Klamath Falls Airport; very close to Hwy #140 (the east-west highway between Medford and Lakeview going through Klamath Falls; only 3 miles east of Hwy #97, which is the major north-south highway in Central Oregon; and about an hour east of I-5. Plus, we are rail served and that allows us to serve all of North America." -Pat McNeal, TPL
But the spirit behind "Yes We Can" also extends to how TPL ships their products. While many companies require that you order a full truckload, TPL doesn't require - they ask, "How do you want it?" A full truckload, partial, mixed orders, or even partial units are all available. And because they're conveniently located in Klamath Falls, Oregon, and with their own indoor rail service, TPL can ship overnight to almost anywhere on the West Coast. Maybe it's getting easy to see. TPL is in the business of meeting your needs - first and foremost.
Us and Them
That's short for TPL and the competition. Look at it this way. If you offer a wide range of high quality products; are willing to individualize those products to meet your customer's needs; then save your customers time and money by having TPL's Component Division cut, edge-band, sand, and line bore; and finally ship the exact quantities you need and deliver it quickly - we'd say the competition has a pretty tough act to follow.
"Everything we sell is loaded inside and under cover and can be sold by the truck or car load."
-Pat McNeal, TPL
One of the other factors that sets TPL apart from their competition is their environmental commitment. They were recently certified for Chain of Custody by the Forest Stewardship Council (FSC), who have most the rigorous certification standards in the world.
"We recycle our packaging, we don't flush any glues into waste streams or groundwater, we focus on using Forest Stewardship Council (FSC) certified products, and we use FSC-certified CollinsWood particleboard. We chose Collins because they are consistently the industry's highest quality producer of ponderosa pine particleboard." -Pat McNeal, TPL
The Forest Stewardship Council is an international, independent, member-based organization that evaluates and certifies forest products companies that manage their forests in an environmentally and socially responsible manner. The FSC is the only certification system endorsed by the major environmental organizations worldwide.
Thermo Pressed Laminates began in Portland, Oregon under the direction of founders Pat and George McNeal. In 2000 they moved their operation to Klamath Falls, Oregon, high in the Cascade Mountains where the finest Ponderosa Pine thrives. "We wanted to be right in the middle of our particleboard source, which just so happens to be five miles from our front door. The soft-textured, light-colored ponderosa pine thrives in the mountain climate. Frankly, we couldn't be in a better location," remarked Pat McNeal.
TPL has just become FSC-certified! All their products can now be ordered with the most respected, independent environmental rating available today.
Thermo Pressed Laminates, Inc.